FAQ

Where do you ship?

We currently ship within Australia only.

We currently ship within Australia only.

Shipping is a flat AUD $10 for orders under $199. Orders of AUD $199 or more qualify for free Australia-wide shipping

How long will my order take to arrive?

Orders are generally processed within 1–3 business days. Delivery usually takes approximately 2–8 business days after dispatch. Delivery times are estimates and may vary due to location, public holidays, weather, carrier delays or other unexpected circumstances.

Which delivery companies do you use?

We use trusted delivery partners including Australia Post and Aramex. The carrier used may vary depending on your location and service availability.

Will I receive tracking information?

Yes. Tracking information will be provided once it becomes available after your order has been dispatched.

Can I exchange an item if I change my mind?

Yes. Eligible unused and unwashed items in resalable condition may be exchanged within 14 days of receiving your order. For change-of-mind exchanges, customers are responsible for the return shipping cost and the shipping cost of the replacement item. Please contact us before returning anything.

What if my item arrives damaged, faulty or incorrect?

Please contact us at Dreamsheepau@outlook.com with your order number and photos of the issue where appropriate. We will assist you with an appropriate remedy in accordance with the Australian Consumer Law.

How do I choose the right size?

Please check the size information provided on the individual product page before ordering. If you’re unsure which size is right for you, contact us and we’ll be happy to help.