Return & Exchange Policy
At Dreamsheep, we want you to be happy with your purchase. Please read our Return & Exchange Policy carefully before placing your order.
By placing an order with us, you acknowledge that you have read and understood this policy.
Change of Mind Exchanges
We accept eligible change-of-mind exchange requests made within 14 days of receiving your order.
To be eligible for a change-of-mind exchange, the item must:
- Be unused and unwashed;
- Be in its original condition;
- Be in a condition suitable for resale;
- Include its original packaging and tags, where applicable; and
- Be accompanied by proof of purchase.
Please contact us at Dreamsheepau@outlook.com before returning any item. Items returned without prior contact may not be accepted.
For change-of-mind exchanges, customers are responsible for all associated shipping costs, including the cost of returning the original item to us and the cost of shipping the replacement item.
We will only process an exchange after the returned item has been received and inspected by us. If the returned item does not meet the eligibility requirements above, we reserve the right to decline the change-of-mind exchange.
Replacement items are subject to availability.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, incorrect, or otherwise does not meet the consumer guarantees under the Australian Consumer Law, please contact us at Dreamsheepau@outlook.com as soon as possible.
Please provide your order number, a description of the issue, and photos or other reasonable evidence where appropriate so that we can assist you.
Where a return is reasonably required, the item must be received and inspected by us before we process the applicable refund, replacement or other remedy.
Where an item is confirmed to be faulty, damaged or incorrect, Dreamsheep will cover or reimburse reasonable return shipping costs where required under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Refunds
Where a refund is applicable and a return is reasonably required, the refund will be processed after we have received and inspected the returned item.
Once approved, the refund will be issued to the original payment method used for the purchase.
Please note that your bank, card provider or payment provider may require additional time to process the refund after it has been issued by us.
Original shipping charges and return shipping costs for change-of-mind exchanges are not refundable.
This does not affect any rights you may have under the Australian Consumer Law.
Exchanges and Replacement Items
For approved change-of-mind exchanges, the replacement item will only be dispatched after we have received, inspected and approved the returned item.
Customers are responsible for the return shipping cost and the shipping cost of the replacement item for change-of-mind exchanges.
For faulty, damaged or incorrect items, the appropriate remedy will be determined in accordance with the Australian Consumer Law.
Order Cancellations and Changes
If you would like to cancel or make changes to your order, please contact us at Dreamsheepau@outlook.com as soon as possible.
We will do our best to accommodate your request if your order has not yet been processed or shipped.
Once an order has been processed or shipped, we may not be able to cancel or modify it.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Return & Exchange Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.
How to Request a Return or Exchange
Before returning any item, please contact us and provide:
- Your order number;
- The item(s) you wish to return or exchange;
- The reason for your request; and
- Photos of the item where relevant.
We will review your request and provide you with return instructions where applicable.
Please do not return an item before receiving return instructions from us.
Contact Us
If you have any questions regarding a return, exchange, refund, damaged item or your order, please contact:
Dreamsheep
Email: Dreamsheepau@outlook.com